About Us

At Voilà, we’re not just imagining the future of education, we’re building it. We are a Canadian social enterprise operating at the intersection of impact and innovation through two interconnected entities with one shared mission: making learning accessible, equitable, and engaging for all.

Voilà, our nonprofit arm, partners with schools, governments, and community organizations to deliver culturally responsive, community-rooted educational programs. Our work is grounded in inclusivity, ensuring that learning reflects the diverse realities of the communities we serve.

ConnectED Labs, our technology arm, develops immersive virtual platforms and experiential learning solutions powered by the metaverse and AI. Our platforms enable learners to connect, collaborate, and engage in ways that go beyond traditional classrooms.

Together, we are reimagining education as a globally connected, immersive experience, blending human-centered design with emerging technology to create dynamic learning environments that prepare individuals for an ever-evolving world.

Learn more
voilalearning.com
connectedlabs.tech

About the Role

We’re looking for an experienced and highly proactive HR & People Operations Manager to own and build our people function from the ground up.

This is a high-impact, high-ownership role within a growing startup (20–25 team members), where you’ll operate as both a hands-on executor and a strategic partner to leadership. You will be responsible for everything from day-to-day HR operations (payroll, contracts, recruitment, employee support) to designing and implementing scalable systems, people strategies, and a strong company culture.

We care deeply about building a human-centered workplace where people feel supported, empowered, and connected to meaningful work. We’re looking for someone who can help preserve and strengthen that culture as we scale, balancing operational excellence with empathy, trust, and genuine care for people.

If you’re someone who enjoys creating structure out of ambiguity, building systems from scratch, and shaping how a company grows through its people, this role is for you!

Key Responsibilities

🔹 HR Operations & Infrastructure

• Own and manage the full employee lifecycle: onboarding, offboarding, contracts, and documentation
• Oversee payroll coordination, time tracking, and compensation administration
• Ensure compliance with employment laws and HR best practices
• Build and maintain organized, scalable HR systems, policies, and processes
• Serve as the primary point of contact for all HR-related matters

🔹 Building the HR Function (From Scratch)

• Design and implement foundational HR systems, frameworks, and workflows
• Establish clear policies, revamp employee handbooks, and internal processes
• Continuously evaluate and improve HR operations as the company scales
• Introduce tools and systems (HRIS, performance tracking, etc.) to improve efficiency

🔹 Recruitment & Talent Strategy

• Own the full recruitment lifecycle across roles (primarily full-time hires)
• Partner with leadership to define hiring needs and workforce planning
• Develop structured hiring processes, templates, and improve candidate experience
• Build talent pipelines to support ongoing and future hiring needs

🔹 Performance Management & Development

• Design and implement performance review systems from the ground up
• Introduce goal-setting frameworks (OKRs, KPIs, or similar)
• Support managers in performance conversations, feedback, and growth planning
• Identify development opportunities and support employee upskilling initiatives

🔹 Employee Experience, Engagement & Culture

• Lead and shape a strong, intentional company culture as the team grows
• Design and implement employee engagement initiatives, surveys, and feedback loops
• Actively identify opportunities to improve morale, retention, and team dynamics
• Plan and execute team-building initiatives, internal events, and recognition programs
• Support leadership in fostering a transparent, inclusive, and high-performing environment
• Foster accountability, ownership, and a feedback-driven culture

🔹 Strategic HR & Business Partnering

• Act as a trusted advisor to leadership on all people-related decisions
• Support organizational design and scaling strategies
• Support leadership in scaling teams, navigating organizational change, and strengthening internal communication
• Provide guidance on employee relations, conflict resolution, and team challenges
• Align HR initiatives with overall business goals and growth plans

🔹 Cross-Functional Operations & Strategic Initiatives

• Support leadership on broader organizational initiatives related to operational growth and scaling
• Contribute to strategic planning, internal process improvement, and organizational effectiveness initiatives
• Collaborate across teams on special projects, events, partnerships, or operational priorities as needed
• Support internal coordination related to funding initiatives, reporting, workforce planning, or program operations when relevant

What We’re Looking For

• 5+ years of experience in HR, People Operations, or a similar role
• Strong experience across both operational HR and strategic initiatives
• Proven ability to build and implement systems and processes from scratch
• Experience in a startup or fast-paced, high-growth environment
• Hands-on mindset with the ability to execute while thinking long-term
• Strong interpersonal skills with the ability to build trust across all levels
• Experience managing recruitment and full-cycle hiring
• Strong judgment, discretion, and ability to handle confidential information
• Solid understanding of employment laws and HR best practices
• Highly organized, proactive, and comfortable working independently

Nice to Have

• Experience being the sole HR/People function in a company
• Experience designing performance management frameworks
• Background in employee engagement, culture-building, or organizational development

Why This Role is Unique

• Opportunity to build the HR function from the ground up
• Direct influence on company culture, structure, and growth
• High visibility with leadership and real ownership over decisions
• Ability to grow into a senior leadership role as the company scales

Learn more about our team and culture in this short video: Connected Labs Career

How to Apply

Interested candidates should submit their application through our website.

Applicants are also invited (optional) to send a brief introductory email to laiba.khaqan@voilalearning.com sharing:

• Why this role resonates with you
• What excites you about building people systems in a growing organization
• One thing from the job description, company mission, or culture that specifically stood out to you

Thoughtful and detail-oriented applications will stand out. We encourage applicants to carefully review the full job description before applying.

Equal Opportunity Statement

Voilà is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.